You can delete your Alty account yourself, at any time, from the web app or the Alty app for Android or iPhone. You do not need to contact us, and nobody has to approve it.
How to delete it
In the Alty app
- Open the Alty app and sign in.
- Go to Your settings.
- Choose Delete my account and confirm.
On the web
- Sign in to your workspace at
your-workspace.alty.one. - Open Your settings.
- Choose Delete my account, type
DELETEto confirm.
Deletion is immediate. There is no waiting period and no recovery — not by you, and not by an administrator of your workspace.
What gets deleted
- Your membership of the workspace you are signed in to.
- Your sign-in credentials everywhere — every browser session and every phone. You are signed out of Alty on every device at the moment you confirm.
- Your notification registrations, so the Alty app on your phone stops receiving anything.
- Your personal settings for that workspace — theme, date and time preferences, list filters, notification choices.
- Your Alty account itself, including your email address, if the workspace you just left was the only one you belonged to.
What does not get deleted, and why
If you belong to more than one workspace, deleting your account in one removes you from that one only. The others are unaffected, and your Alty account continues to exist for them. Businesses that use Alty are separate customers of ours, and one of them cannot remove you from another. To leave all of them, repeat the steps above in each.
The work you did stays with the business. Quotes, invoices, projects, notes, support tickets and customer records that you created or edited belong to the organisation that runs the workspace — they are its business records, not your personal data, and they remain after you leave. This is the same as leaving a job: the file you wrote stays with the employer.
Where those records carry your name (as the author of a note, or the person who sent a quote), that attribution remains, because removing it would falsify the organisation's own history of who did what.
If you administer a workspace
If you are the only administrator of a workspace, you cannot delete your account until you have made somebody else an administrator. A workspace with no administrator cannot invite anyone, change any setting, or be recovered from the inside — so the app will refuse and tell you what to do first.
Deleting an entire workspace
Deleting your own account does not delete the workspace or its data. If you want an entire Alty instance and everything in it removed, the organisation that owns it should email support@alty.one from an administrator's address. Instance data is deleted within 90 days of termination, as set out in our Privacy Policy.
If you cannot sign in
If you have lost access and cannot reach the in-app control, email support@alty.one from the address on your account and ask us to delete it. We will verify that the request comes from you and confirm when it is done.